The products can be returned up to 7 calendar days after their delivery date, after this period, unfortunately a change or refund cannot be offered.
In order to make the return, the item must be unused, with the original packaging and in the same condition as when it was delivered.
If you need to make a return, contact us by sending an email to firstname.lastname@example.org.
We will need the following information in order to help you:
- Full name
- Reason for return
- Images of the defective product and the original packaging
From here we will help you throughout the process and we will explain how to proceed.